Our FAQ page makes it easy to find quick, helpful answers about our services, policies, and what to expect when you visit Arnold Pet Station. If you don’t see what you’re looking for, our team is always happy to help.
In addition to cats and dogs, we see a wide range of exotic pets and small mammals, including rabbits, guinea pigs, hamsters, rats, mice, tortoises, turtles, lizards, chickens, and non-venomous snakes. We also provide wellness care for birds.
We certainly are. New families are always welcome, and you’ll receive $45 off your first visit as a thank-you for choosing us.
Yes. We’re proud to give back to our community through our referral program, Membership Rewards Program, and discounts for senior citizens, first responders, veterinary professionals, military families, and rescue organizations.
Visit carecredit.com to apply online anytime. If you’d like help, our team at Arnold Pet Station can guide you through the process in person.
After approval, simply use CareCredit like you would any credit card. We can also retrieve your account details if you apply at our animal hospital.
CareCredit can be applied to nearly all veterinary services, including dental care, surgeries, diagnostics, medications, and preventive visits.
Most insurance companies reimburse you after the appointment once you send in your invoice and claim form. A few offer direct pay options. No matter which provider you choose, our team will gladly help you gather any necessary documentation.
No. Pawlicy Advisor is an independent comparison platform. It doesn’t sell insurance. Instead, it helps you find the best match for your pet. It’s completely free to use and requires no sign-up.
Think about the kind of coverage that matters most: emergencies, potential chronic conditions, or preventive care. Pawlicy Advisor uses your preferences and your pet’s details to point you toward a plan that supports your budget and lifestyle.
The program is open to all new and returning clients at Arnold Pet Station. Memberships are set up per household, making it convenient for families with multiple pets.
You earn 5% cash back on eligible purchases. Military families and first responders enjoy 7% cash back. Rewards are automatically added to your account and can be redeemed toward future services, including wellness visits, diagnostics, dental care, grooming, and more.
Your two complimentary exams and one nail trim can be used anytime during your membership year.
Absolutely. For every purchase you make, Arnold Pet Station donates 1% back to Paws for a Cause, our charitable foundation dedicated to helping pets receive critical, life-saving veterinary care when finances are a barrier.
Yes, because the membership is per household, the benefits and rewards can be shared among all pets in your family.
Simply call us at (443) 731-0078 and our team will help you enroll over the phone or during your next visit.
Yes. We offer standard day and overnight boarding as well as medical boarding, with trained staff available to administer medications and monitor pets with special requirements.
Yes. We provide both domestic and international health certificates and can guide you through the documentation process.
Most pets benefit from an annual exam, but puppies, kittens, seniors, and pets with chronic conditions may need more frequent visits. Our veterinarian can create a schedule specific to your pet’s age and health needs.
Yes, we offer wellness care for birds, reptiles, small mammals, and other exotic companions. Our team is trained in species-specific health requirements and can provide exams, vaccinations, parasite prevention, nutrition guidance, behavioral advice, and screening tests.
Absolutely. Routine exams and screening tests often reveal issues before they become serious, allowing for earlier treatment, which can save time, money, and discomfort for your pet.
We prioritize a calm, welcoming environment to make each visit as stress-free as possible. Our team is skilled in gentle handling and providing comfort throughout every part of the exam.
On the day of surgery, you will arrive at the clinic for a pre-surgical check-in. Your pet will receive a thorough exam, be anesthetized under close monitoring, and undergo the planned procedure performed by our skilled team. Then, we’ll call you once your pet’s awake and let you know when they can return home.
We provide tailored pain management plans, including medications and supportive care, to ensure your pet remains comfortable during recovery.
Recovery time varies depending on the procedure. Minor surgeries like spay/neuter usually heal within a few days, while more complex procedures like major abdominal surgery may require several weeks of post-operative care.
Yes, our team is experienced with select exotic species. Please contact us for guidance on surgical options and specialized care for your exotic companion.
Laser surgery offers benefits for many soft tissue procedures, including reduced pain, minimal bleeding, and faster healing. Your veterinarian can advise whether laser-assisted surgery is appropriate for your pet.
Most cats and dogs benefit from a professional dental cleaning once a year, but some may require more frequent visits depending on age, breed, or existing dental disease.
We use advanced anesthetic monitoring and pre-procedure evaluations to keep every pet safe and comfortable throughout the cleaning.
Yes. Bacteria from untreated dental disease can enter the bloodstream and impact organs like the heart, liver, and kidneys, making regular teeth cleanings essential for overall health.
Daily brushing, dental chews, and special diets can complement professional cleanings, but they can’t replace the thorough removal of plaque and tartar performed by our team.
Yes, we offer specialized dental care for select exotic pets. Rabbits, guinea pigs, and other small mammals often need their teeth trimmed to remove painful points and overgrowth.
Most exotic pets benefit from an annual checkup, though younger, older, or medically fragile animals may need exams more frequently.
Yes, we offer vaccinations when appropriate for the species, including rabbits and ferrets.
Absolutely. We can conduct diagnostic tests and administer treatment for birds, reptiles, and pocket pets.
No, we do not treat venomous species or wild animals. We focus on common companion exotic pets for safe, specialized care.
Yes, our veterinary team is on-site and able to assist. Emergency care can be provided if needed, though non-urgent medical concerns should be scheduled as separate appointments.
No problem. We offer individual or family play sessions for an additional fee so every dog can enjoy safe outdoor time.
Absolutely. We encourage new pet parents to tour the facility Tuesday–Friday between 10:00 am and 6:00 pm.
Yes, since scheduling ahead ensures your pet gets the attention and care they deserve. Call us to reserve your grooming appointment.
Absolutely. Our team is experienced with pets of all ages and temperaments, and we take a gentle, patient approach to reduce stress.
Frequency depends on your pet’s breed, coat type, and lifestyle. Most pets benefit from grooming every 8 weeks or so, with regular baths and brushing in between visits.
Yes, our trained groomers handle both cats and dogs, making sure each feline and canine guest receives a calm, safe, and relaxing grooming experience.
